Personal Data Protection Act

We are committed to safeguarding your privacy and ensuring that your personal data is protected. Therefore, we make sure that our policies and practices in relation to personal data comply with the requirements of the Personal Data Protection Act 2010 (the “Act”) under the laws of Malaysia.

This Privacy Notice explains how we collect and use your personal data.

A. Collection of Personal Data

Your personal data will be collected, used, and/or processed by AA Pharmacy for, amongst others, the following purposes:

  1. for registration of a user account with AA Pharmacy
  2. to send you promotional materials and advertisements for marketing purposes;
  3. for administrative purposes;
  4. to be used for internal record-keeping.

This personal data is obtained when you register yourself on the AA Pharmacy card form as an AA Pharmacy member. Your personal data will not be released to third parties without your consent.

B. Nature of Personal Data

Examples of personal data that AA Pharmacy may collect directly from you are:

  1. name, age, gender, date of birth, identity card number, or passport number;
  2. race, ethnic origin, nationality
  3. contact information, including address, email address and phone number;
  4. marital status

Failure to obtain your personal data will lead to the following:

  1. AA Pharmacy will not be able to provide you with updates in relation to AA Pharmacy services and promotions.
  2. AA Pharmacy will not be able to provide you with any notice or services that you have requested.

C. Disclosing Your Personal Data

AA Pharmacy will keep your personal data confidential with your consent and authorise AA Pharmacy to disclose your personal data to the following categories of parties:

  1. any person to whom AA Pharmacy is required to do so by law or in response to a competent or government agency;
  2. any related, affiliated or subsidiaries of AA Pharmacy;
  3. AA Pharmacy’s business partners in relation to providing you with AA Pharmacy products and services;
  4. government agencies, statutory authorities and industry regulators as required by law;
  5. AA Pharmacy’s appointed service providers in relation to AA Pharmacy’s loyalty programs, for the purpose of delivery of gift redemption and services.

D. Retention of Personal Data

AA Pharmacy will retain your personal data for the period necessary to fulfill the purposes set out in Clause 1 herein above.

E. Security

We will keep and process your data in a secure manner. We endeavour, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your personal data and the accidental loss or destruction of, or damage to, your personal data.


F. Access and Correction to Your Personal Data

It is your right as a data subject to have access and to correct your personal data that you have provided to AA Pharmacy and in this respect, you may:

  1. check if we hold or use your personal data and request access to your personal data;
  2. request for correction on any of your personal data that is inaccurate, incomplete, or not up-to-date.
  3. request for an explanation of the policies and procedures with respect to your personal data provided to AA Pharmacy.
  4. request AA Pharmacy to stop processing your personal data for marketing purposes;
  5. request AA Pharmacy to limit the processing of your personal data, including personal data, to the persons who may be identified from your personal data;
  6. inform AA Pharmacy of your withdrawal (in full or in part) of your consent given previously to AA Pharmacy, subject to any applicable restrictions, contractual conditions, and a reasonable duration of time for the withdrawal of consent to be effected.


G. Your Obligation Regarding Your Personal Data

You are responsible for providing accurate, not misleading, complete, and up-to-date information to AA Pharmacy about yourself and any other person whose personal information you provide us and updating this personal data as and when it becomes inaccurate, misleading, incomplete, and out-of-date by contacting AA Pharmacy.


H. Your Consent

In enjoying the benefits of AA Pharmacy’s services, you consent to the collection and use of your personal data by us in the ways described hereinabove, which may change from time to time unless and until you inform AA Pharmacy to the contrary.


I. Contact Information

If you have queries or concerns, please contact our Data Protection Officer at 03-55698811 from Monday to Friday (9.00am–5.00pm, excluding public holidays) or email us at enquiry@aapharmacy.com.my

If you wish to be excluded from our database and have the posting of updates to you terminated, please email us at enquiry@aapharmacy.com.my