Last Updated: July 2026

1. Introduction

AA Pharmacy Healthcare Sdn. Bhd. (“AA Pharmacy“, “we“, “our” or “us“) is committed to protecting your privacy and safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and all applicable laws of Malaysia.

This Privacy Policy explains how we collect, use, process, disclose, store and protect your personal data when you:

visit or browse our websites;
register as an AA Pharmacy Member;
purchase products or services;
participate in our loyalty programmes, promotions or campaigns;
communicate with us through any of our customer service channels; or
otherwise interact with AA Pharmacy.

This Privacy Policy applies to all personal data collected through, including but not limited to:

By accessing or using our websites, products or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy, subject to applicable laws.

2. Collection of Personal Data

AA Pharmacy may collect personal data directly from you when you voluntarily provide such information, including when you register as a member, make purchases, participate in promotional activities, communicate with us or otherwise interact with our business.

The categories of personal data that we may collect include:

A. Identification Information

Full name
NRIC, Passport or other identification number
Date of birth
Gender
Nationality
Race or ethnicity (where applicable)

B. Contact Information

Residential or correspondence address
Email address
Mobile number
Telephone number

C. Membership & Transaction Information

Membership number
Purchase history
Loyalty programme records
Gift redemption history
Transaction history
Customer enquiries and correspondence

D. Technical Information

When you visit our websites, certain information may be collected automatically, including:

Internet Protocol (IP) address
Browser type
Device information
Operating system
Website browsing behaviour
Cookie identifiers
Referring websites

3. Purposes of Processing Personal Data

Your personal data may be collected, used and processed for one or more of the following purposes:

A. Membership Administration

Register and maintain your membership account
Verify your identity
Administer loyalty programmes
Process membership benefits

B. Product & Service Fulfilment

Process purchases and payments
Arrange product deliveries
Process exchanges and refunds
Respond to enquiries and customer support requests
Provide after-sales services

C. Marketing & Customer Relationship Management

Subject to your consent or as otherwise permitted by law, we may use your personal data to:

Send promotional materials
Inform you of promotions, campaigns and events
Notify you of new products and services
Send newsletters
Conduct customer satisfaction surveys
Personalise offers and recommendations

You may withdraw your consent to receive marketing communications at any time.

D. Business Operations

Maintain internal records
Improve products and services
Analyse customer preferences
Perform market research
Conduct business analytics
Prevent fraud and abuse
Maintain website security

E. Legal & Regulatory Compliance

Comply with legal obligations
Respond to requests from regulatory authorities
Protect AA Pharmacy’s legal rights
Resolve disputes
Enforce our contractual rights

4. Cookies and Similar Technologies

Our websites use cookies and similar technologies to improve your browsing experience and website performance.

Cookies may be used for the following purposes:

Essential Cookies

Enable website functionality
Process transactions
Maintain website security
Authenticate users

Functional Cookies

Remember your preferences
Improve user experience
Recognise returning visitors

Performance & Analytics Cookies

Analyse website traffic
Measure website performance
Improve website functionality
Identify popular website content

Marketing Cookies

Measure advertising effectiveness
Personalise marketing communications
Deliver relevant advertisements

Most web browsers allow cookies to be disabled or managed through browser settings. However, disabling certain cookies may affect the functionality of our websites.

5. Disclosure of Personal Data

AA Pharmacy shall treat your personal data as confidential and will not sell your personal data.

Your personal data may be disclosed where necessary to:

A. AA Pharmacy Group

Subsidiaries
Related corporations
Affiliated companies

C. Professional Advisers

Auditors
Lawyers
Consultants
Accountants

D. Government & Regulatory Authorities

Where required or permitted by law, personal data may be disclosed to:

Government agencies
Statutory authorities
Regulatory bodies
Courts
Law enforcement agencies

All third parties processing personal data on our behalf are required to implement appropriate security measures and process such data only for authorised purposes.

6. Third-Party Websites & Services

Our websites may contain links to third-party websites or utilise services provided by third parties, including payment gateways, email communication platforms and analytics providers.

These third parties operate independently and have their own privacy policies. AA Pharmacy is not responsible for the privacy practices or content of third-party websites or services.

7. Retention of Personal Data

AA Pharmacy will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulatory requirements.

When personal data is no longer required, it will be securely deleted, destroyed or anonymised.

8. Security of Personal Data

AA Pharmacy implements appropriate technical, administrative and organisational measures to safeguard your personal data against:

unauthorised access;
unauthorised disclosure;
alteration;
misuse;
accidental loss;
destruction; or
damage.

Whilst reasonable security measures are implemented, no transmission of information over the Internet can be guaranteed to be completely secure.

9. Your Rights

Subject to the PDPA, you may exercise the following rights:

Access

You may request confirmation as to whether we hold your personal data and request access to such personal data.

Correction

You may request correction of any inaccurate, incomplete or outdated personal data.

Withdrawal of Consent

You may withdraw your consent for the processing of your personal data at any time, subject to applicable legal or contractual restrictions.

Marketing Preferences

You may request that AA Pharmacy cease sending you marketing communications.

Enquiries

You may request further information regarding our policies and practices relating to the processing of your personal data.

10. Your Responsibilities

You are responsible for ensuring that all personal data provided to AA Pharmacy is accurate, complete and up to date.

Where you provide personal data relating to another individual, you confirm that you have obtained the necessary authority or consent to provide such information.

Failure to provide the required personal data may result in AA Pharmacy being unable to:

process your membership registration;
provide products or services;
administer loyalty programme benefits;
respond to your requests; or
provide promotional offers and updates.

11. Changes to this Privacy Policy

AA Pharmacy reserves the right to amend, revise or update this Privacy Policy from time to time to reflect changes in applicable laws, business practices or operational requirements.

Any amendments shall become effective immediately upon publication on our websites unless otherwise stated.

12. Contact Us

Should you have any enquiries, requests or complaints relating to this Privacy Policy or the processing of your personal data, please contact:

Data Protection Officer
AA Pharmacy Healthcare Sdn. Bhd.

Telephone
+603-5562 8811

Email
enquiry@aapharmacy.com.my

Operating Hours
Monday to Friday
9.00 a.m. – 4.00 p.m.
(Except Public Holidays)

If you wish to exercise your rights under the PDPA, withdraw your consent, update your personal information or unsubscribe from marketing communications, please contact us using the details above.

Privacy Policy